Your Knowledge Knit His Brow
(An elderly gentleman is looking around the products near where I’m standing at the register. I’m twenty-five, but I look much younger and could be mistaken for one of the teenagers out of school for summer holidays.)
Customer: *picks up a set of crochet hooks* “What are these for?”
Me: “They’re crochet hooks.”
Customer: “That’s like knitting, right?”
Me: “That’s right! Instead of two needles, you use one hook, but a bit like knitting, yeah.”
(I crochet in my spare time, so I’m quite happy to talk about the hooks, since I know my stuff.)
Customer: “You know, a lot of girls your age don’t know things like that anymore. They don’t know how to sew or knit or anything; they just don’t care.”
(I just stood there, a little dumbfounded, until he wandered off, thinking to myself that HE didn’t know that, either. A little later, I could hear him asking my — much older than me — coworker questions about some of the electronics we had further into the shop, and making snide comments when she didn’t know all the answers. I guess I really disappointed him by proving that “kids these days” do still know about crafts. For the record, I sew, as well, but he’s right that I can’t knit!)
Question of the Week
Have you ever served a bad customer who got what they deserved?