When You Effed Yourself
After some years, upper management is gradually transitioning me into a shift manager by granting me new tasks and responsibilities. One such privilege is being allowed to grant refunds, do discount overrides at the registers, and correct orders.
On a busy evening, I notice a woman in her early twenties standing to the side with an angry expression, looking like she is waiting to speak to someone. I approach her.
Me: “Did you need help?”
Customer: “F*** you.”
I walk away.
Customer: “You aren’t the person I ordered with. I don’t need your help.”
A few minutes later, the cashier that took her order appears and asks what’s wrong.
Customer: “I just now noticed this sign over there that says I can get this for [special], but you charged me the full price!”
Cashier: “Oh, I’m sorry! He can give you the discount and refund you the difference.” *Points to me*
She turns the color of a stop sign while slowly walking over to me.
Customer: “Um… hi…”
Me: “No, no, no… I asked you if you needed help, and what was your answer?”
Customer: “I didn’t know you were the manager or whatever in charge. But can you—”
Me: “Ma’am? Listen to the question. I asked you if you needed help, and what was your exact response? Quote it.”
Customer: *Pauses* “F*** you.”
Me: “There you go. Next in line, please!”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
