When You Already Know Where This Is Going

I work in the sales call center for an electronics store. Sometimes a caller will get confused and come through to us looking for tech support, in which case we simply transfer them into the correct queue. I have explained this to a caller.

Caller: “Oh, but it’s just a quick question! Don’t transfer me! I know it’ll be quick!”

Me: “I can help you if it’s a quick question, ma’am. If not, I will need to transfer you to our help desk.”

Caller: “It is quick! I just need to know how to access my emails.”

Me: “Oh, that should be easy. Just type [email web address] into your browser.”

Customer: “What’s a browser?”

Me: “The software you use to access your Internet?”

Customer: “Do I have Internet?”

Me: “…I’ll just transfer you to our help desk, ma’am.”