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Voicemail Fail, Part 5

, , | Right | September 24, 2021

Me: “Hello, and thank you for calling [Library], how can I help you?”

Patron: “I just tried to call the local government switchboard and no one was picking up; they said they were closed. What’s happening?”

Me: “Well, we’re a part of the local government, but I really have no control over their switchboard. I know they’re closed for lunch between noon and one o’clock, so maybe try to call back after that?”

Patron: “No, I called the number and the voice said that they were closed. I don’t know what’s happening!”

Me: “All right, if you hold for a moment, I’ll try to call the switchboard and see if I can figure out what’s going on.”

I put her on hold and call the switchboard. Of course, I get sent directly to voicemail.

Voicemail: “Welcome to [Local Government]. The switchboard is closed for lunch between noon and one o’clock. Please call back later.”

I hang up and get back to my patron.

Me: “Hello, ma’am? I just tried to call the switchboard and they are closed for lunch right now, just like they said in the voice message. Try to call back after one o’clock and they’ll help you.”

Patron: “And how was I supposed to know that? You really should do something about it!”

She hung up and I was left wondering exactly how I was supposed to stop the lone telephone operator at the switchboard from going to lunch.

Related:
Voicemail Fail, Part 4
Voicemail Fail, Part 3
Voicemail Fail, Part 2
Voicemail Fail