Thems The Cakes
(I am ordering fried chicken in the drive thru of a very popular franchise that specializes in fried chicken. I order the 12 piece meal which is $28.99 and comes with three sides and a free cake, and drive up to the window.)
Employee: “Your total $36.xx.”
Me: “Why? The menu says $28.99.”
Employee: “There’s tax on it.”
Me: “The tax is not that much.”
Employee: “The tax is $2.14.”
Me: “Yes, but that doesn’t add up to $36.”
Employee: “Yes it does, ma’am!”
Me: “No, it actually doesn’t.”
Employee: “HOLD ON!”
(A few moments later, the manager comes to the window.)
Manager: “There’s tax, ma’am.”
Me: “I’m aware of that, but the total doesn’t add up.”
Manager: “The tax is $2.14…”
Me: “Right…”
Manager: “And the meal is $28.99…”
Me: “Uh huh…”
Manager: “So your total is $36.xx.”
Me: *waits*
(I notice the light bulb go on in the manager’s face, and he presses some buttons before turning to the employee.)
Manager: *to employee* “You put in the wrong d*** cake!”
Question of the Week
Have you ever served a bad customer who got what they deserved?