Their Timing Is Very Photosensitive

, , , , , | Right | July 16, 2020

I work in a small photography studio. One of our duties opening first thing in the morning is to print the updated session list and call the clients to confirm their appointments; if a client cannot be reached to confirm, their session is canceled.

It’s Easter Sunday and my manager and I are the only two working a short shift for the holiday. We call all the clients. Only one does not answer, so we leave a message and remind them that we close early and failure to call back and confirm cancels their appointment.

It’s now thirty minutes from our closing time and that client has since missed their appointment with no return call. Since no one is scheduled to come in, and no walk-ins have arrived all day, my manager gives me the okay to start closing down the shop while she takes off early.

As I am closing the till, I see a group of around eighteen people walking in the door.

Me: “Sorry, guys, we’re closing early for the holiday.”

Older Woman: “But we have an appointment.”

Me: “What is your name and what time was your appointment scheduled?”

Older Woman: “It’s under [No Answer Client] and our appointment was at [three and a half hours earlier].

Me: “I’m sorry, but you never returned our confirmation call, and you missed your appointment time.”

Older Man: “But we are here now. We had to wait for family coming in from the airport.”

I called my manager to explain and she told me to go ahead with the job, while my family waited for me at home. The clients didn’t even buy anything that day.

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