The Perfect Time To Register A Meltdown

, , | Right | July 16, 2020

I am working at a pet store as a cashier. We are very short-staffed, so I often have to leave the register unattended to care for the animals throughout the day. I am always careful to stay within eyesight of the register and check it every minute or so for guests. Apparently, this one woman escaped my notice, as she barrels around the corner and starts yelling at me.

Customer: “Where the h*** is the cashier?!”

Me: “I apologize, ma’am. I’ll be right up to assist you.”

I carefully set down the crickets I am handling, taking maybe ten seconds to do so, and this makes her more irate.

Customer: “I have been waiting for twenty f****** minutes, and now you’re going to take your sweet time and make me wait even longer?! You should be ashamed that you’re so incompetent at such a simple job. This is the most pathetic thing I have ever seen.”

While she is ranting, I am walking with her to the register. She continues on with her tantrum, spewing all kinds of terrible things at me, while I silently ring her up. It just so happens that my register decides that this is the PERFECT moment to completely freeze.

Me: “Ma’am, I do apologize, but I will need to get a manager up here to reset the system. It should only take a moment.”

Initiating total meltdown:

Customer: “Are you actually r*******?! How can you be so f****** incompetent at running a register? You people run all over the place claiming you deserve a raise, but you don’t even understand simple concepts like pressing buttons. You don’t deserve a job, here or anywhere else!”

I tune out until my manager comes to reset the register. When he comes up, she is as sweet as pie.

Customer: “Oh, thank you so much! I’m in a huge hurry and I’ve been in the store for over an hour, so I appreciate you helping me to get this all through! I just hope next time you’ll be able to have more competent employees so you don’t have to run all the way up here just to help me.”

She left, and I told my manager the whole story. He let me take a break and when I came back, he told me he’d checked the tapes. Turns out, she was in the store for a total of seven minutes.

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