Unfiltered Story #198720

, | Unfiltered | June 27, 2020

(I work in a photographer’s shop where we offer a variety of services including passport/visa photos.
We have a studio area set up for this with a bright red stool for the customer to sit on while their photo is taken)

Me ; (usually after waiting for 5 minutes while the customer messes on with hair and makeup) ‘….and if you just take a seat on the red stool (pointing at said stool) when you are ready, please”

customer ; “oh here?” (usually pointing at the storage chest located on other side of room)

Me ; “no this red stool right here (literally putting my hand on the stool)”

Customer ; “oh ok, do I sit on it?”

Me ; “yes that’s correct, please” (when really I want to say ‘No Please do a one-armed handstand on it”)

*take photo, show them, then either proceed to get it printed or take another 20 because they don’t like how they look*

Me ; “Ok that will be ready in about 5 minutes (picture needs shaped and sized to passport/visa specifications, printed and cut out). If you just make your way back to the front of the shop there is seat if you wish to wait or you can call back for it?”

Customer : “Ok I will wait……oh there is a chair here can i sit while I wait?”

Me ; “sure that is what it is there for.”

*most times they won’t sit and will just stare at me the whole time I am working.
Would not be as bad if this was a one off but happens several times a day!*

Unfiltered Story #197549

, | Unfiltered | June 22, 2020

At school, when I get a phone call from client wanting a Photoshoot.

Client: “HI there is this [name of my small business]?”
Me: “It sure is! How can I help?”
Client: “I would like some head shots done at the [local marae] would you be able to do this? and how much is a sitting?”
Me: “$50 for a one hour sitting.”
Client: “oh. Travel money?”
Me: “That’s covered.”
Client: “really? You don’t need anything else?”
Me: “Nope.”
Client: “really?”
Me: “yes. Really.”
Client: “really… REALLY?”
Me: “Yup….”
Client: “IT’S JUST SO CHEAP!?”

Bumping Heads

, , , , , | Right | June 19, 2020

A lady in her late fifties comes in with an old photo she would like restored and prints made from. While I’m looking at it, she sees a framed maternity portrait I had shot hanging on the wall. This is a very modest portrait; the mom-to-be is wearing a full-length skirt and a white cotton shirt with just her belly showing out. The only skin visible is her face, arms below the elbow, and belly; it’s definitely “G” rated.

Client: “How dare you have that picture hanging there; it’s disgusting!”

Me: “Which one?”

Client: “That horrible one with the belly hanging out! It is immoral!”

Me: “Maternity portraits are very popular; a lot of women want to capture that special time in their lives with a tastefully done session.”

Client: “It is not tasteful; it is disgusting and filthy!”

Just because I don’t want to deal with her anymore, my yet-to-be said price for the work she wants done goes from $40 to $125 in the hopes she will leave. To my surprise, she agrees to the price and leaves the work for me to do.

She comes back a few days later to pick up the finished restoration.

Client: “Why is that still hanging there? I told you it was disgusting; you should take it down or you’ll lose business!”

I am trying to be diplomatic and get her out the door.

Me: “Well, I’ve been busy and don’t have anything else ready to put up right now.”

Client: “I am horrified about that photo! We have standards in this community!”

Me: “Sorry, the mom-to-be loved the portrait. People tell me all the time how much they like it. I’ve gotten many bookings for similar sessions in the area… so the community that I consider my clients belonging to likes them.”

The client is now furious.

Client: “How dare you expose me and the innocent minds of children to such pornographic photos! That slut doesn’t mind showing her disgusting flesh to the world from her sin-filled shame but I don’t have to look at it! I would never be so disgusting to let the world see me like that!”

The model is a friend of mine who spent years with her husband trying to conceive a child and they are two of the nicest people I’ve ever met. I look at the customer, look down and up, and then make strong eye contact.

Me: “You are in no danger of ever being asked by me to model, so no need to worry about it.”

Her head almost exploded; she grabbed her photo and stormed out. It is good owning the place and being able to decide that there are just some people who I really don’t care if they ever come back. And as a bonus, any friends of hers aren’t the kind of clients I want, either.

This story has been included in our June 2020 roundup as one of that month’s most memorable stories!

Want to read the next story? Click here!

Want to see the roundup? Click here!

1 Thumbs

Unfiltered Story #192482

, , | Unfiltered | April 27, 2020

I’m the manager of a portrait photography studio. We have a certain procedure we have to follow for every session, at least 4 backgrounds, 60+ shots. Our corporate policy won’t allow us to load the photos on the computers without the minimum required number of shots and backgrounds.

This story was from a couple weeks ago. I had a session where parents had me taking photos of their newborn baby girl. She was about two weeks old. The mother had called the day before to set up the appointment, and I let her know the policy on number of shots and backgrounds, as I do with everyone. She said that was fine, and that was that. The next day, she and her husband come in with the baby, and we get started. We get through two backgrounds and the baby starts to get fussy. Since we don’t have any other customers for at least 3 hours, I tell them to go ahead and feed the baby, change them if need be, and to take as long as they need, and then we’ll continue. At first they’re totally okay with it, and sit down with the child to feed her. The father leaves, and when he comes back, he’s carrying two Starbucks drinks. We don’t allow food or drink (aside from baby bottles) in the studio, and it’s clearly labeled on the door. My employee (we’ll call him Bob) notices first.

Bob: “I’m sorry sir, but we don’t allow any food or drink in the studio.”

Father: “What? Since when?”

Bob: “We’ve never allowed food or drink in here sir, it’s posted on the door.”

Father: “Well, what am I supposed to do with these then??”

Bob: “Look, we can make this exception – as long as you don’t go past the tiles, you can drink it.” (Most of the studio is carpeted, except for the entrance way, which is tiled)

Father: “I paid for these, they’re going to go to waste now! This is ridiculous. These drinks cost more than any of these photos!!”

All of us working there are having a hard time keeping a straight face at this statement – the cheapest our photos run is $20, for one pose. Other packages run from $70-$300.

Bob: “I’m sorry sir, but that’s company policy. You’re going to have to leave those here.”

Father: “So let me get this straight. You don’t allow food or drink in this studio, but you allow babies in, who p*ss and sh*t everywhere?”

At this point, I come back from the printer room, where I was finishing something up on the computer.

Bob: “Um…we can’t exactly tell people that they aren’t allowed to bring their babies into our studio, sir.”

Not to mention, babies make up at least 70% of the photos we take. At this point, the father turns to me and tells me he wants to just load up the photos now and look at what we’ve already got.

Me: “I’m sorry sir, but as I explained earlier, we have to take a certain number of photos before we can even load up.”

He gets annoyed and goes over to talk to his wife (leaving the drinks on the counter. A few minutes later, they pack up their stuff and come back to us, telling me they don’t want to continue.

Mother: “It’s just too many photos, she’s not going to sit through them all patiently, she’s a baby! No baby could go through all those photos with no problem!”

(Actually, babies go through them all the time with very few problems)

Me: “I understand ma’am, but that’s our company policy, and we do it for everyone.”

Mother: “Well, thanks anyway. We’re just going to go. It’s just too much.”

Father: “So you’re saying if it was a family of 5, they’d still have to go through at least 60 photos?”

Me: “Yes sir. We give everyone the same experience.”

Father: (shakes head) “That’s ridiculous.”

They leave after that, leaving Bob and I glancing at each other.

Bob: “So…they really think we’re going to tell people they have to leave their babies outside?”

The reason I’m posting this now, instead of when it happened, is because I put it out of my mind. Until I got a call from my corporate office, telling me that these people called them and complained. I wasn’t in trouble, they just wanted to get my side of the story and make sure I wasn’t being rude. When I told the guy what the father said about babies, he let out a disbelieving chuckle and said,
“Wait, did he want you to tell him his baby wasn’t allowed in?”

The More You Read, The Worse It Gets

, , , , | Right | April 12, 2020

(It is the middle of the day and nothing is going on. A woman comes into our store in a panic.)

Customer: “Do you do passport pictures?”

Me: “Yes.”

Customer: “Okay, I need it done, and I need it done now.”

Me: “Okay. We can get you checked in and take you back.”

Customer: “No, I need it now.”

Me: “We can take you now.”

Customer: “And how long will it take for the pictures to be ready?”

Me: “About ten minutes, maximum fifteen. They’ll be at the front if you want to do other shopping and get them on your way out.”

Customer: “No, that’s not good enough. I need them now. Can’t you make it faster?”

Me: “With all due respect, ten to fifteen minutes is pretty fast. That’s the process from start to finish. All photos take five minutes to come through the printer, and that can’t be changed.”

Customer: “Okay, is there anyone else nearby who can do it quicker? I really need them now!”

Me: “[Store #1] and [Store #2] also do passports, but they’re on the other end of the mall. They’ll take about the same time to get it to you if not longer, and like I said, they’re on the other end of the mall.”

Customer: “Ugh, never mind! You don’t understand. I need it done now! My flight leaves in half an hour!”

(She storms away in a huff. My coworker and I look at each other trying to process what she said. A few minutes later, she returns.)

Customer: “How do you get to [Airport about two hours away]?!”

1 Thumbs