Ear-Waxing Lyrical About Bad Service, Part 2

, , , , , | Right | July 16, 2020

We are currently slammed with only two registers open because a coworker called out. I have asked everyone in the return line to please join the regular line since neither of us is in the customer service area.

A young female walks up to my register with a return.

Me: “Hi, how are you? 

Customer: “I’m great! I just wanted to return these headphones because I found better ones at a new store!” 

She provides me with a receipt and after I scan the barcodes, she gives me the headphones that, from the receipt, she bought roughly a month ago. I begin inspecting them and notice a large amount of ear wax accumulated in each earbud.

Me: “Uh, these were used quite a lot; did they stop working?” 

Customer: “Oh, no! I just found something better somewhere else.” 

Me: “Well, unfortunately, we can’t accept returns on used merchandise. I have to deny your return.” 

She raises her voice.

Customer: “I DON’T UNDERSTAND WHY YOU CAN’T RETURN THEM! MAYBE YOU ARE NEW, BUT I WANT MY MONEY BACK!” 

Me: “No, ma’am. I’ve worked here for several years and the return policy states we cannot return used, washed, or altered merchandise, and because the earphones you are returning clearly have a large amount of earwax in them, I cannot return them for hygienic reasons, such as being used.”

She snatches the earphones off my counter.

Customer: “WELL, YOU JUST LOST MY BUSINESS AND I’LL MAKE SURE YOU LOSE YOUR JOB!” 

I still work at my job and she never complained.

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Ear-Waxing Lyrical About Bad Service

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