Technically, It Would Be The Japanese
I work in customer tech support.
Me: “Welcome to [Company] support. How can I help you today?”
Customer: “I’ve been hacked by the Chinese!”
Me: “I take it your computer is behaving strangely. Could you describe the problem?”
Customer: “I’m getting a message on my screen.”
Me: “Is it in Chinese?”
Customer: “No, it’s in [Local Language].”
Me: “Can you read it to me?”
Customer: “It says the Canon Deskjet program needs an update.”
Me: “Okay, did you at some point own a Canon Deskjet Printer?”
Customer: “Yes, six years ago.”
Me: “And when you got it, did you insert the CD and install the program?”
Customer: “Yes.”
Me: “And did you uninstall it when you got a new printer?”
Customer: “I shouldn’t have to. I’ve had several printers since then! How did the Chinese know I used to have a Canon Deskjet?”
Me: “…”
Customer: “Can you help me?”
Me: “Sir, you haven’t been hacked.”
I try to explain it to him, but he cuts me off.
Customer: “Well, if you won’t help me, I’ll have to find someone who will!”
Me: “All right, sir, have a good day.”
Question of the Week
Have you ever served a bad customer who got what they deserved?