(After a rather long and stressful night that has put us both in a foul mood, my husband and I decide to go through a drive thru on the way home.)
Employee On Speaker: “We have beef and chicken, which one are you pickin’?”
(We couldn’t help but to burst out laughing. Whoever you are, random employee, you made a horrible night awesome!)
(For the past couple of days we’ve had signs on our doors indicating the dining room would be closed for a Christmas party. The night of the party, I come up to the door carrying a dish in a stone pan. The manager opens the door to let me in when a customer runs past me, inside the dining room.)
Me: “What was—”
Manager: “Hold on.” *closes the door behind me* “Now we shouldn’t have customers trying to come in.”
(I set the dish down and go to get my second load from my car. When I get back, a family of customers is seated in a booth next to the food my coworkers and I have brought in.)
Customer: “Hey, you! What is with that food?”
Me: “We’re having a Christmas party.”
Customer: “You are?”
(I look at my coworkers, and then at the decorations and the games we have set up.)
Coworker: “Yes! We closed at nine.”
Customer: “You did?”
Manager: “We have signs up saying that we did.”
Customer: “Well, I didn’t see those.”
Manager: “Because you ran past my employee, who was carrying stuff in for it.”
(The customer blushes and helps his family pack up to leave.)
(The restaurant I work at is closed Thanksgiving and Christmas, and has been doing so for 20 years. Every year, we get at least one call the day after each complaining. It is December 26th.)
Caller: “Hi. I tried coming to your restaurant yesterday but the lights were all out, the doors were locked, and nobody answered your phones!”
Me: “We were closed yesterday.”
Caller: “But you guys are never closed on Christmas!”
Me: “Sir, we’ve been closed on Christmas and Thanksgiving every year since we opened.”
Caller: “Liar! I DEMAND to speak to your manager!”
Me: “Sir, I am currently the only one in right now. I can give you the owner’s number if you like.”
Caller: “NO! I DON’T WANT TO SPEAK TO THE OWNER! I WANT A MANAGER!”
Me: “I am the manager on duty. If you call back at about 11, the mid-shift manager will be in and you can speak with him if you don’t want to speak to me.”
Caller: “I want free food because you people locked the doors and wouldn’t let me in yesterday!”
Me: “Sir, I can’t give you free food because you came by on one of the two days of the year we are closed.”
Caller: “Why the h*** not?”
Me: “Do you work somewhere that closes on certain days?”
Caller: “Yeah! I work for the bank!”
Me: “So, if I called in on a Monday and demanded free services because I had come by the Sunday before and you were closed, what would you do?”
Caller: “I would laugh at you and hang up.”
Me: “Well, then, I guess that’s as good a plan as any.”
(I laugh at him and hang up.)
This story is part of the Boxing Day roundup! This is the last story in the roundup, but we have plenty of others you might enjoy!
20 Crazy Customer Stories To Ring In The Pumpkin Spice Season!
Read the next Boxing Day roundup story!
Read the Boxing Day roundup!
(I work at a drive-in style restaurant that also takes call-in orders. It’s store policy to ask for the customer’s name before ending the call, because we sometimes get more than one call-in order at a time.)
Me: “Hello. How can I help you today?”
Customer: “Pick-up.”
Me: “Okay. Not a problem!”
(I check the register, and I see that we have three call-in orders at the moment.)
Me: “What was the name for that order?”
Customer: “I don’t know! I didn’t call it in!”
Me: “Well, we have several call-in orders right now so I’ll need some information to make sure you get the right one. What food was on the order?”
Customer: “How the h*** should I know what she ordered?!”
Me: “Okay… So, you don’t know the name and you don’t know what the order was for?”
Customer: “Yeah, whatever! Now give me my food!”
Me: “Without the name or the order, I have no way of knowing which one is yours. You’ll either have to call and ask or wait for all the other orders to be picked up first because I can’t just guess and risk giving out someone else’s food to the wrong person.”
Customer: “WELL THAT IS JUST STUPID!”
(I am English, but live in the USA. While driving one day I get thirsty, and go through the drive-thru of a popular burger chain.)
Worker: *through the speaker* “Welcome to [Fast Food Restaurant]. May I take your order?”
Me: “Can I get a bottle of water, please?”
Worker: “Could you repeat that, ma’am?”
Me: “Water. A bottle of water.”
Worker: “What was that?”
Me: “Water. Bottled water. Uh, to drink? Water?”
Worker: “Sorry, ma’am. Can you repeat that?”
(I figure the worker can’t understand my English accent, and try to (badly) imitate the local American accent.)
Me: “Can aaah get some waaah-trrrrr?”
Worker: “Sure! One water, that’ll be $1.10, first window!”
