(I work at a well-known sandwich shop chain and we have a limited menu. It’s a little slow and I’m with my coworker and shift manager. A homeless man walks into our shop.)
Everyone: “Hi! Welcome to [Shop]!”
Coworker: “What can I get for you today?”
Customer: “You guys got any pastrami?”
Coworker: “I’m sorry, sir, unfortunately we only have [lists the meats on our menu].”
Customer: “What about steak?”
Coworker: “We do not sir, I’m sorry.”
Customer: “Well, what do you have here?”
Coworker: *lists all of our sandwiches and sides, which include cookies*
Customer: “Well, then can I get a turkey? And be sure to toast it.”
Coworker: “We actually don’t toast our sandwiches. They only come cold.”
Customer: “Fine. Whatever. Can I get a bowl of soup to get with that as well?”
Coworker: “Sir, again, we only have [lists side items].”
Customer: “What kind of sandwich shop is this?!”
(My manager and I have been waiting on the line to make his sandwich and hear everything.)
Manager: “Sir, [Another Sandwich shop] is just up the road. If you go there I know they have all the things you requested.”
Customer: “NO! I WANT TO EAT HERE!”
Manager: “Sir, we have told you the menu—”
Customer: “WELL, I DON’T LIKE YOUR MENU! YOU NEED MORE THINGS!”
Manager: “Sir, I have suggested another shop that can satisfy you and you rejected it. You can order something off our menu, or you can leave.”
Customer: “FINE!” *orders sandwich*
Coworker: “Would you like a cookie with that?”
Customer: “Ya, got any macadamia?”
Coworker: “We only have chocolate and oatmeal.”
Customer: “What about sugar?”
Manager: “Sir, those are our only choices.”
Customer: “This place is so stupid! Fine; I’ll have oatmeal.”
(We make his sandwich and wrap it up for him and just want him to leave.)
Customer: “This place is so stupid! I knew I should’ve gone to [Shop my manager recommended earlier].” *leaves*
Me: “He didn’t have to eat here!”
Manager: “I need a minute. I’ll be back.”
(My manager needed a few minutes to cool down before the dinner rush. Luckily we didn’t have any more incidences and we never saw him again.)