In Defiance Of The Alliance
(A customer calls me over to his table.)
Customer: “Do you use [popular American Brand] coffee?”
Me: “No, sir, we use [Local Brand].”
Customer: “But this is false advertising! You’re using [American Brand’s] logo! I only came here because I wanted [American Brand] coffee!”
Me: “Please show me where you read this.”
Customer: *still ranting, points at a logo on the menu*
Me: “That’s the Rainforest Alliance logo. It just means that our brand is part of the Rainforest Alliance.”
Customer: “Well… you shouldn’t be allowed to use the same picture.”
Question of the Week
Have you ever served a bad customer who got what they deserved?