Surely They’re Toying With You?
(This has happened multiple times as I finish ringing up a customer.)
Me: “Is there anything else I can help you with today?”
Customer: “No, that’s it.”
Me: “Okay, your total is [total].”
(The customer then points at a child holding a toy, on the other side of the store, who in no way has displayed any connection to the customer until just this moment.)
Customer: “Did you get his toy?”
Me: “No. Please bring it up here and I’ll ring it up.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
