Going To Tile A Lawsuit

Me: *answers phone* “[Company], how can I help?”

Caller: “You sent me the wrong tiles; I want to return them for a refund.”

Me: “Oh, I am sorry. What is wrong with the tiles?”

Caller: “They are the wrong color.”

Me: “I am sorry. I can exchange them for the correct color, if you need.”

Caller: “No, I want a refund.”

Me: “Okay, you will have to return them to [Company address].”

Caller: “I can’t do that; I have already installed them.”

Me: “They are the wrong color, and you have installed them, and you want a refund? I am sorry; I cannot do that.”

(The caller gets very angry and begins to list off government laws around providing good quality and displayed products, and explain why she is entitled to a refund.)

Me: “I have studied these laws and acts regarding this. There is also a section saying if the goods can not be removed without destroying them, the supplier does not have to rectify the situation. These tiles are cemented to the floor; you cannot get them up.”

Caller: “I won’t stand for this. I will get my lawyer involved.”

(Two weeks later, a letter from a lawyer detailing the story above arrived, addressed to me. I emailed the lawyer a signed copy of the customer’s sales agreement, stating that the color ordered was what she got, and also a summary of what had been discussed over the phone. All I got back from the lawyer was, “Thank you. Please consider this closed.”)