Some People Wait A Lifetime For A Moment Like This
I used to work at a popular chain of Buffalo wing restaurants. We took orders mainly over the phone for takeout, and we had a speech we were required to recite upon answering the phone, i.e., “Hello! Thank you for calling [Location]. My name is [My Name]; how can I help you today?” While most customers were patient with this, some were… not. We’d barely get out a “hello” before they’d start rattling off an order, which was annoying because our system required a name and number before order details could be entered.
I was working as a shift supervisor and was the only manager on duty on my last day after putting in my notice. (I had found a much nicer job.) One of the latter customers called, and I was at my limit.
Me: “Hi! Thanks for calling—”
Customer: “Yeah, I’d like a—”
Me: “I’m sorry, did the middle of my sentence interrupt the beginning of yours?”
Customer: “EXCUSE ME?! MANAGER! NOW!”
Me: “I’m the current manager on duty. How can I help you?”
Customer: “F*** off!” *Click*
Most satisfying last day at any job, ever.
Question of the Week
Have you ever served a bad customer who got what they deserved?