Some Magic Words Are… Well… Magic!
I’m a self-employed home organizer and get my clients through word of mouth.
I work very hard one day so I can take a week off. I decide to organize this guy’s whole house beyond the day-to-day. I reorganize his closet, and after throwing away trash and doing dishes, I am able to put everything away in the closet neatly. Then, I leave town.
I receive a frantic call while on the road, so I get off the freeway and call my client.
Me: “Hi! What’s up? Do you need me to tell you where I’ve moved something?”
Client: “I… Yes… Where is my stuff? It’s all gone! What happened?!”
He sounds worried. He trusts me and doesn’t want to accuse me, but his stuff has all disappeared.
Me: “Did I forget to tell you I organized the closet? Have you looked in there?”
Client: “I don’t really use the closet, so no. But… where is everything, though?”
Me: “Go look in the closet; I’ll wait on the phone.”
A moment later:
Client: “YOU’RE A WIZARD!”
That had me smiling for a few reasons, including the male-gendered word since I’m a trans man. [Client] rarely sees me in person, so I was happy he remembered.
Over my break, he sent me a few texts saying I was magic.
I had to stop doing this work in part due to a physical disability, and in part due to other time commitments, but I loved how happy it made people.
Question of the Week
Have you ever served a bad customer who got what they deserved?