Snapping Back
A customer has ordered a typical burger-and-fries meal at our fast food place. She’s talking down to the staff, and she has a general air of contempt about the whole place like she’s degrading herself by actually being here.
I hand over the food, and the customer actually snaps her fingers at me.
Customer: “What about the ketchup?”
Me: “The ketchup is in the sachets in the pile next to you.”
Customer: “You mean you expect me to pick them up myself?”
Me: “Well, they’re self-serve, ma’am.”
Customer: “And you think that’s acceptable, do you?”
Me: “More acceptable than snapping fingers in someone’s face, yes, ma’am.”
Customer: “You don’t get to speak to me that way!”
Me: “And you no longer get to speak to me at all. Bye!”
And off I went! I’m too busy to deal with that level of snobbery, and while I hear she complained to my manager, he also laughed her out of the store.
Question of the Week
Have you ever served a bad customer who got what they deserved?
