Send, Wait, Ask, Repeat

Me: “Okay, so I just sent you out an email. There are a few steps within that email we need to complete now. Let me know when you receive it, so I can walk you through the steps.”

Caller: “Okay, I’m waiting for it now.”

(A few minutes will pass without hearing anything.)

Me: “Have you received the email yet?”

Caller: “Oh! I was supposed to open that now? Let me log into my email.”