Scratch That Attempt At A Refund

A customer brings back in a cat scratcher that is completely destroyed.

Customer: “I would like to return this, please.”

Me: “Ah, did it come that way? Do you have your receipt?”

Customer: “No, I don’t. My cat tore this all up; I’d like another one.”

Me: “Was it defective in any way?”

Customer: “Well, my cat tore it up.”

Me: “I’m sorry, sir, but I’m not able to return this.”

Customer: “But it didn’t work. Look at it!”

Me: “But it’s a cat scratcher. It seems as though the product worked as intended.”