The Internot, Part 4

, , , , | Right | October 6, 2020

I work in an Internet support center as tier two support. I receive an urgent case saying that a customer’s Internet, installed the day before, is down.

Me: “Hello, this is [My Name] from [Company]. I have a case here saying that your Internet is down?” 

Customer: “Yes! It hasn’t worked at all since you installed it! Your technician did such a terrible job installing it; it doesn’t even work!”

Me: “I’m very sorry to hear that. I can see that your equipment is online. What do you see when you open up a browser window? Does it say that Internet Explorer cannot display the page?”

Customer: “I don’t know. Do I have to turn my computer on to see that?”

Related:
The Internot, Part 3
The Internot, Part 2
The Internot

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