Powerless To Help, Part 2
Customer: “My HD box won’t turn on.”
Me: “Are there any lights showing on the front?”
Customer: “No.”
Me: “Is the power cord plugged into a wall outlet or a power strip?”
Customer: “The what?”
Me: “The power cord.”
Customer: “There are only two things plugged into the box. You mean a cord with a plug on the end, like a regular power cord?”
Me: “Yes.”
Customer: “I don’t have that. It must have disappeared.”
Me: “There’s no way for the box to work unless it’s getting electrical power.”
Customer: “Are you sure?”
Related:
Powerless To Help
Question of the Week
Have you ever served a bad customer who got what they deserved?
