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1. Submit a funny or interesting story about customers behaving badly.
2. Enter your email address in the form to qualify.
3. All posted stories will be entered in a drawing to win a free t-shirt gift certificate, to use in the official Not Always Right shop!

PS: winners will be announced the first Wednesday of every month. Next free t-shirt gift certificate: Wednesday, February 6!

(The last Harry Potter movie has just come out. My local theater is doing a midnight double feature of the two parts to the last movie. I am the customer in this scenario.)

Me: “Hi, I’d like to buy a ticket to the Harry Potter Double Feature, please!”

Employee #1: *checks computer* “I’m sorry, but we’re all out.”

Me: “Really? Oh, no! There’s nothing you can do?”

Employee #1: “No. I’m sorry.”

(At this point, I’m doing my best not to cry. This was very important to me, because it was for my best friend’s birthday.)

Me: “All right. Could I use your phone? I need to tell my dad and don’t have a cellphone.”

Employee #1: “Sure.”

(I use the phone to tell my dad that I couldn’t get the tickets. While doing so, I start crying. During this time, the first worker is switching out with a second worker, who takes immediate notice of my tears.)

Employee #2: “What’s wrong?”

Me: “I was trying to buy a ticket to the Harry Potter Double Feature, but they’re all gone. It’s my best friend’s sixteenth birthday and we were going to go together, and I’m so sorry that I’m crying. I really shouldn’t get this emotional. I’m being ridiculous.”

Employee #1: “No, that’s okay. Here, let me help you. If you buy a ticket to the midnight showing, I’ll let you in to the Double Feature.”

Me: “Really?”

Employee #1: “Yes, really. I’ll be working that night, and it’ll be no problem.”

Me: “Thank you so much!”

(My best friend and I went to the Double Feature. I saw the employee again, and she let me in. I will never forget what she did for me!)

(I am working the jewellery counter at a popular department store. As I am opening the case to show an item to a customer, a second customer walks over and pushes the first customer out of her way.)

Customer #2: “Hey! You! Do you work here?”

(I look up in surprise to see if she is joking. She’s not.)

Customer #1: *sarcastically* “No, she just wears a name tag and has keys to all the expensive stuff for the fun of it.”

Customer #2: “Well, anyway, go find someone who does, then! I need service over here!”

Me: “Someone will be with you in a moment, ma’am, but this lady was here first.”

Customer #2: “Not good enough!”

(Customer #2 storms off in the direction of the watches. Meanwhile Customer #1 stares at her as she stomps away.))

Customer #1: “Did that really just happen?”

Me: “I’m afraid so, ma’am.”

Customer #1: “Wow. I didn’t think people like that were real.”

(I am ringing up a regular, who has brought her younger brother with her. This particular customer has spent a very large amount of money on both games and systems, and has a very large reserve list. Everything she buys is paid for with money that she earned herself.)

Me: “Would you like to reserve anything coming up?”

Regular: “Hmm… anything you could recommend?”

Me: “Call of Duty, Hitman, maybe Halo 4?”

Regular’s Brother: “Eww, don’t get Halo!”

Regular: “I’ll go ahead and reserve Halo.”

Regular’s Brother: “Halo is dumb!”

Me: “You want to put $5 down on Halo 4?”

Regular: “Yes, please!”

Regular’s Brother: “Why the h*** are you getting Halo?”

Me: “Will that be all?”

Regular’s Brother: “Don’t get Halo!”

Regular: *ignoring her brother* “Yup, that’s it!”

Me: “Your total is [total].”

Regular’s Brother: “I told you don’t get Halo! God, you are so freaking dumb! You’re just getting Halo 4 to play with your stupid boyfriend!”

(The regular hands me the money and then looks to her brother.)

Regular: “It’s my money! And don’t you even sass me! I’ll lock the Xbox in my room again!” *to me* “I’m sorry about the kid. I don’t know what his deal is!”

Me: “It’s no problem. You have a great day!”

Regular: “You have a good day, too!” *to her brother* “I’ll make sure dad knows that you were being a jerk today! You will be so grounded!”

(She grabs her brother by the arm and drags him out of the store, telling him off for his behavior all the way.)

(It’s the holiday time and our store is very busy. There must be 40 people in the store, plus their children. One of the seasonal help comes up to me looking afraid.)

Coworker: “So, um… there was this women, and she um, she took her son over to a corner and well… she um had him pee in a bottle.”

Me: “As long as he didn’t pee on the merchandise, then I don’t care.”

Coworker: “What should we do? I mean, who does that?”

Me: *shrugs* “I don’t know!”

(I investigate, and sure enough there is pee all over the floor. We clean it up best we can, but people roll their strollers and walk right through it. This is not the first time kids have peed in our store, but at least it wasn’t a full diaper left under a rounder!)