Refunder Blunder, Part 57

The online company I work for has up to 100 days for a regular return of all unused and undamaged articles you order from us. Quite a simple rule. It’s written almost everywhere on our website.

This customer recently returned articles from six or seven different orders, where the youngest order was made in November 2020. We’re now in April 2021. 

The oldest order in the return was made in 2018.

I was lost for words when the customer asked when they would get their money back. They sounded surprised when I told them about the 100-day policy and that I couldn’t guarantee that they would get any refund at all.

Related:
Refunder Blunder, Part 56
Refunder Blunder, Part 55
Refunder Blunder, Part 54
Refunder Blunder, Part 53
Refunder Blunder, Part 52