Refunder Blunder, Part 54

, , , , , | Right | April 28, 2021

I work at a craft store that has formally announced that they are going out of business. Because of this, we’re instructed to be strict with our sixty-day return policy for purchases made before we went into liquidation. All returns now require a receipt.

Customer: “I’d like to make a return.”

Me: “All right. Do you have your receipt?”

Customer: “Yes, I do.”

The customer proceeds to pull out several bottles of paint and a faded-looking receipt.

Me: “I’m sorry, but I can’t return these paints for you, as it’s not within our sixty-day return window.”

Customer: *Angry* “What?! But I was told that I could return them if I didn’t use them!”

Me: “And you could have within our sixty-day return window, but you bought these a year and a half ago, ma’am.”

Customer: “BUT I WAS TOLD I COULD RETURN THEM IF I DIDN’T USE THEM!” 

Me: “I’m sorry, ma’am, but there’s nothing I can do.”

The customer then grabbed her paints and receipt and stormed out of the store.

Related:
Refunder Blunder, Part 53
Refunder Blunder, Part 52
Refunder Blunder, Part 51
Refunder Blunder, Part 50
Refunder Blunder, Part 49

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