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Refunder Blunder, Part 55

, , , , , , | Right | July 16, 2021

I work in a small delicatessen that serves a variety of sandwiches, pasta, and salads, as well as a small selection of tea and coffee. We have a few regulars who will come in the morning to get coffee and something for lunch, who the long-term staff all recognize on sight.

One day, a woman came in who none of us had seen before, and she ordered a couple of sandwiches. There was nothing out of the ordinary. The only thing that stuck out about her was that she was wearing a riotously colored shirt with a fairly famous acronym on it. She paid, got the sandwiches bagged up, and left.

Six hours later, as I am finishing up my shift and preparing to leave, the same lady comes back in, holding her bag with a big muddy boot print on it. She drops it on the counter, splattering bits of mud everywhere.

Customer: “I don’t want this anymore. Refund me.”

Our cashier, who is only on her second week in the store, stares at the bag, wide-eyed, before shaking her head.

Cashier: “We don’t want it, either, lady.”

I had to turn away to hide my giggles, as the woman puffed up and started shouting at the top of her lungs about how she was “in here all the time” (a lie), “couldn’t believe the disrespect” (technically true), “would see her fired” (another lie), etc. Our manager basically sprinted out of the back to take over and try to calm down the woman, but when the lady ended up trying to push our manager aside so she could spit at the cashier, our manager told her to get out, which she eventually did.

As I said, all of us know our regulars, and she wasn’t one, and thank goodness for that. We didn’t see her again after that.

Related:
Refunder Blunder, Part 54
Refunder Blunder, Part 53
Refunder Blunder, Part 52
Refunder Blunder, Part 51
Refunder Blunder, Part 50

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