Refunder Blunder, Part 36

, , , , , | Right | June 19, 2018

(A customer comes in to the store with some returns from an online purchase. No receipt, no order number, nothing. She says her mother ordered it online for Christmas and didn’t give her a receipt. My manager says she can do an exchange. We inspect the packaging, and it is packaging from the manufacturer, not our store.)

Me: “Ma’am, we cannot accept these returns. These weren’t purchased from our website; they were purchased from [Manufacturer].”

Customer: “No, they weren’t. My mother said that she ordered them from you guys.”

Me: “Well, ma’am, that just simply isn’t true. We can’t accept these because they were never in our system.”

Customer: “Are you saying that my mother is a liar?”

Me: “No, of course not. I was just stating that she was incorrect about where she purchased these.”

Customer: “My mother is a registered nurse! I think she has enough intelligence to know where she bought something from! I feel insulted!”

Me: “Well, you have the right to feel insulted, but that doesn’t change the fact that these were not purchased from us.”

Customer: “I demand to speak to your manager!”

(Our manager comes over and repeats everything I said. The customer then angrily grabs everything and storms out of the store.)

Me: “Have a nice day, ma’am! I hope you get a better nurse.”

Related:
Refunder Blunder, Part 35
Refunder Blunder, Part 34
Refunder Blunder, Part 33

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