Your Argument Holds Too Much Water

, , , | Right | June 19, 2018

(A customer and her husband approach me as I’m standing at one of the store’s employee computers. She says she’s looking for a certain book.)

Customer: “It has the word ‘water’ in the title. Can you look it up for me?”

Me: “Yes, ma’am. Is ‘water’ part of the title or the whole title?”

Customer: “I don’t know.”

Me: “Okay. Do you know the author?”

Customer: “No.”

Me: “Okay. Is the book fiction or nonfiction?”

Customer: “I don’t know.”

Me: “Okay. What’s it about?”

Customer: “I don’t know.”

Me: “Um… Ma’am, I really can’t find a book based on one word and no description.”

Customer’s Husband: “I told her that.”

Customer: “Hush! I’m sure she can just type ‘water’ in for the title and it will pop right up.” *looks at me* “Try it.”

Me: “Okay.”

(I type “water” into the title search and hit enter. I show the customer the search results.)

Customer: “Hm… None of these look right. Is this all?”

Me: “Ma’am, those are the first twenty results.”

Customer: “Oh. How many results are there?”

(I pointed to the screen to show her. There were over 10,000 results. She stared at the computer for a while and then calmly turned and walked away. Her husband followed her, laughing.)

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