Refunder Blunder, Part 35

, , , | | Right | May 23, 2018

(I’m a cash lead, which is basically the supervisor of all cashiers. A cashier calls me over.)

Me: “What’s up?”

Cashier: “She wants to return all these items, but she doesn’t have any of the items with her. We can’t do that, can we?”

(It’s a long receipt, with dozens of panties and expensive bras, and dozens of other items, totaling over $100.)

Me: *dumbfounded* “No… She needs them here to return them.”

Cashier: “Can you tell her that?”

Me: *looks to customer* “Ma’am, we can’t do a return without the items; we need to have them here.”

Customer: *talking to me as if I’M the idiot* “Well, they’ve done it for me before!”

Me: “No, ma’am, that’s not possible. If you want to return them, we need our items back.”

Customer: “I don’t want to bring them; I just want my money back.”

Me: “I’m sorry, but we’re not going to do that for you.”

Customer: “FINE!” *leaves, very annoyed*

Related:
Refunder Blunder, Part 34
Refunder Blunder, Part 33
Refunder Blunder, Part 32

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