Not Using Your Words Is The Last Straw
I own a bunch of restaurants and work in them like a dog, and nobody really knows I am the owner.
Customer: “Straw!”
I assume this is their way of saying, “Can I please have a straw?” but I am not going to reward rudeness.
I put a slightly perplexed but truly concerned expression on my face, get closer, and nod my head.
Me: “Straw?”
Customer: “Strraawww…”
Me: “Yeah, a straw.”
Customer: “Yes! Can I get a straw?”
Me: “Absolutely. I was not sure what you were getting at there.”
I chuckled like they were a kid saying something stupid that everyone finally figured out.
This strategy worked 100% of the time.
Question of the Week
Have you ever served a bad customer who got what they deserved?