If You Have To Break It, You Probably Can’t Have It, Part 2

A customer and his kid come to the register with a six-pack of glass sodas from our shelves. We have four or five flavors, all in pre-packed, single-flavor six-packs. This pack has at least one of every flavor; the customer has made their own mix from various packs.

Me: “I’m sorry, sir, but we cannot sell the pack that way; now, at least four other packs will not be correct and can’t be sold.”

Customer: “This is how it was when I was a kid! We made mix packs all the time!”

Me: “Yes, sir, that may be true, but then, you were bundling loose bottles to make a pack, not breaking open multiple packs to create the mix you want.”

Related:
If You Have To Break It, You Probably Can’t Have It