Not Compatible With Customer Service

, , , , , , | Working | January 21, 2018

(It’s been a while since I’ve had to buy ink for my printer, so I write down my printer’s information and go to the store. I find an ink cartridge box that claims to be compatible with my make and model. When I get home, I find that it’s not compatible at all, even though I double-checked the information on the box against my printer. So, I go back to the store.)

Me: “Hello, I’m afraid I need to make an exchange.”

Employee: “This ink has been opened. What’s wrong with it?”

Me: “Unfortunately, it’s not compatible with my printer, despite what it says on the box.”

Employee: “You should really make sure it’s compatible before you open it.”

Me: “How? The box says it is, but the cartridge itself isn’t.”

Employee: “Maybe you should try actually reading the box instead of saying you did.”

Me: *sighs* “Look, I just want to exchange it for a cartridge that is compatible. Call a manager if you need to.”

Employee: “Or you can own up to your mistakes and just pay for a new one. I’m not returning this.”

Me: “I can also stand here and make a huge fuss until a manager comes over, anyway. Your choice.”

(The employee huffs and stalks off. A manager comes to the register. I explain it to him, I point out the make and model that says it is compatible with, and that I have a receipt, and that I would just like an ink cartridge that is compatible.)

Manager: “Oh, boy, one of these. Yeah, it seems a whole batch of these got the wrong compatibility instructions printed on the box. What’s your make and model? I can run and grab that for you in two minutes.”

(The transaction happens smoothly. As I’m walking away, the employee snipes:)

Employee: “Next time, read the box!”

Manager: “[Employee], come with me to the back, please…”

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