Cancelling Any Attempt At Customer Service

, , , , , | Working | January 20, 2018

(My mom and dad are in the middle of a messy divorce, and to add insult to injury, my dad has moved in with his mistress and is trying to cut all our services: Internet, insurance, etc. So, before that happens, I’m trying to transfer the accounts to my mom’s name so we don’t have to go through the hassle of equipment return and new accounts. I’m working on the Internet service, where this lovely young woman is sympathetic to our situation and is going to switch the names for us; she just needs my mother’s authorization. I ask her, since my mother is busy, if we can call back and have it arranged, and she says it is fine. A phone call later, I have this exchange with this guy.)

Me: “The lady told us we could just call back and get that changed.”

Employee: “I see. Unfortunately, I can’t do that. I can sign you up for a new package, though!”

Me: “Oh. I see. Wouldn’t our services be interrupted, though, and our equipment need to be returned?”

Employee: “Yes, that would happen, but I can get you a great deal on cable and Internet—”

(My mom and I aren’t willing to go through all that just for the same service. We already discussed that if they couldn’t do it we might as well look for another, cheaper provider, because the biggest appeal of staying with them is to not have our services interrupted.)

Me: “Well, actually, if that’s the case, I’m afraid we’re just going to have to cancel our current services and go elsewhere.”

Employee: “No, wait a minute. You don’t need to do all that. I’ve got a great deal here for you guys to sign up with a new plan—”

Me: *trying to be polite* “I appreciate your help. Thank you, but all we wanted was to change the name, so if that’s not possible, we’ll just have to cancel. We aren’t really looking to upgrade or anything like that. We’re happy with our current situation and want to keep it. But if we can’t, then we’ll just find something else.”

Employee: “Now you aren’t listening. I can sign you up for another—”

Me: “No. Thank you. But we really don’t want to do all that. We’ll just cancel and find another provider. Thank you, though—”

Employee: “Look, I’m trying to—”

Me: “Sir, if you can’t help us do what we want, then there’s nothing else to discuss.”

Employee: “Fine. But I tried to help you.”

Me: *losing all patience* “No. Actually. You didn’t, really.” *I hang up*

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