Has No Problem Express-ing Themselves

, , , , | Right | March 14, 2018

(We are a relatively small grocery store; as a result, we only have one express lane that is basically always open unless it’s broken. On this particular day, our express lane has stopped working. I see a customer with only bread and eggs in his hands. He makes his way to our express cash only to realize it’s closed. As I make eye contact, he gives me this sort of deer-in-headlights look.)

Me: “Our express lane is currently broken, but we’d be happy to help you at any other cash.”

(The customer mumbles something while shaking his head and walking towards our lottery and cigarettes counter. You can also pay there, but it’s in its own sector near the exit doors. My coworker calls me to tell me what happens next.)

Coworker: *trying to make small talk* “Oh, are there really long lines at the other registers?”

Customer: “No, but your express lane is closed and I want to pay cash.”

Coworker: “Oh, okay.”

Customer: “You know, it’s so annoying that I can’t pay at any cash unless I’m using debit or credit.”

Coworker: “I’m sorry, but you can pay cash, debit, or credit at all of our registers.”

Customer: *being very condescending* “Look. I know how it works here; either you pay cash at the express or you can’t pay at all without a plastic card.”

Coworker: “I assure you, all our cashes take cash.”

Customer: “YOU’RE AN IDIOT! I’ll say it more slowly for you.” *speaking very slowly* “Your express lane is broken; therefore, I must pay in here because none of the other cashes take cash.”

Coworker: “All right. I understand, sir. Sorry for the inconvenience. Have a good day.”

Customer: *walks out mumbling about the express cash being broken*

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