(The district manager of the fast food chain is in the building making sure everything is up to standards, so the store manager is a bit tense. I am working on the drive-thru window, where we have a target time of 90 seconds from starting the order to delivering the food. A driver pulls up to the order box.)
Me: “Hi, what can I get for you today?”
Customer: “Uh… I’d like a… hmm, number… three? And… uh, no pickles on that.”
Me: “All right, number three with no pickles. What would you like to drink?”
Customer: “Umm, make it… a, uh… Sprite. No, wait. Uh, do you have… diet Sprite?”
Me: *eyeing my timer and wishing he’d hurry up* “No, sorry. Is regular Sprite okay?”
Customer: “No, change it to… a Coke.”
Manager: “[My Name], timer’s ticking.”
Me: “So I have a number three, no pickles, Coke to drink. Will that be all for you today?”
Customer: “No, no, I’m not done. I also want… a number…” *trails off and starts talking to someone else in the car* “…a number nine.”
Me: “And the drink with that?”
Manager: “You’re usually good on the drive through, but if you don’t hurry this up you’ll be in trouble.”
(I mouth ‘sorry!’ at him.)
Customer: “A milkshake to drink.”
Me: “Yes, sir, which flavor?”
Customer: “Uh… chocolate? No, not chocolate… Umm… Strawberry. Yeah, strawberry.”
Me: “Anything else?”
Customer: “Uh…”
Manager: “What is taking you so long?!”
(He grabs a headset to listen in on the order.)
Customer: “I want a… uh… kid’s meal. With… uh… hmm… chicken nuggets.”
Me: “And the drink for that one, sir?”
Customer: “Ummm…”
Manager: *with his headset muted* “…Oh. Carry on.”