Different Cast, Same Script
(When vacationing at this company’s theme parks, I am often asked questions as if I work there, even though I don’t dress or look like their typical employees. It may be just because I plan ahead and look like I know where I’m going. I am walking with my two sons, both of whom are under ten years old. Two 20-something guests approach:)
Guest #1: “Excuse me, which direction does the parade come from?”
Me: “I’m sorry, I don’t know. I’m not a cast member.”
Guest #1: “Huh? Then what do you do?”
Me: “What?”
Guest #2: “What DO you do for [Theme Park Company]?”
(First and only time I’ve said ‘I’m not a Theme Park cast member,’ yet the guests still thought I MUST still work for the company!)
Question of the Week
Have you ever served a bad customer who got what they deserved?