Friday Or Death

, , , | Right | September 19, 2020

I’m in charge of ordering rain checks and special orders at my store after I receive the slips from my coworkers. We order mid-week and get our truck a couple of days later, so if people fill out a rain check after about five pm on our order day, their order goes in next week’s instead. Some of my coworkers seem to have trouble explaining this to people, as sometimes customers hear “Friday” or “next week” and assume we will have their item immediately, same week.

I deal with one such woman one week. On Tuesday:

Customer: “Hi. I’m calling to check on a special order.”

She gives me her name and I immediately recognize it and know which items she needs. It’s on my list to order for this week, because of when the form made it to my desk.

Me: “Yes, I know that order now. I’ll order those tomorrow and they should be here in a few days!”

Customer: “Are you kidding me? I was told they’d be here in a week.”

Me: “I’m sorry, ma’am, but we order once a week and get our truck a few days later. I’ll order them tomorrow and we should have them by Friday.”

The customer grumbles and hangs up. I order her items on Wednesday, and she calls again Friday morning, truck day. My manager takes the call and pages me.

Manager: “Hey, [Customer] called about her rain check. I told her to call back after four pm and ask for you.”

Me: “Yeah, I talked to her a couple of days ago. Thanks.”

At 4:15 pm, I catch my manager and ask:

Me: “Do you want me to go through [Department] freight and find those items for that lady in case she calls by 4:30?”

Manager: “Oh. Yeah, let’s go do that.”

He pages a coworker to help us go through the department’s freight while I immediately spot the item I think is correct. I run to grab the special order sheet and bring it back to the stockroom. We set aside the number of items the customer wants, and I go to call her before I leave for the day. I get her on the phone and the exchange goes kind of like this:

Me: “Hi, this is [My Name] at [Location, Store]! I just wanted to call and let you know that your [items] came in today and they’re all set aside ready for you to pick them up!”

Customer: “Oh, great! Um, it probably won’t be today, because we live so far away.”

Me: *Ready to head-desk* “Okay, that’s fine. They’re set aside with your name on them, so just let one of my coworkers know that you’re here to pick them up and they can have someone get them for you.”

I hung up annoyed because she’d made it sound like such a big deal that she hadn’t had them by Friday. Some people. Sigh.

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We Hope She Likes Walking Home

, , , , , , | Right | September 15, 2020

A customer brings an item to the till. It comes to about $16, and when she opens her wallet I clearly see a $20 bill. She puts down $2.

Customer: *Whining* “That’s all I have! Is that okay? Can I take it?”

Me: “I’m sorry, I need the full amount.”

I don’t mention that I saw a twenty in her wallet. She puts down a few dollars more.

Me: “I still need the full amount.”

Customer: *Still whining* “But I need money for the bus!”

This continued for quite a while until she finally paid the actual amount for the item and left.

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Unfiltered Story #208014

, | Unfiltered | September 13, 2020

(I work at a popular craft and fabric store. While our customers are getting more diverse in age and gender, the majority of our customers are women over 50. Some of the older women are hardly able to understand the swipe card. The chip card is just too much. So I am used to having to help. One customer comes to my register. I scan in her items)
Me: Your total is [total].

(The customer swipes her card.)

Me: Does your card have a chip?

(She puts it in the chip reader without a other word. The pinpad will then ask “Visa Debit” or “US Debit”. This question always confuses everyone. The customer looks at the screen and just types in her pin and hits enter, this selecting Visa Debit, which is actually credit)

Me: Oh. It wasnt asking for your pin. It was asking if you wanted debit or…

(The customer puts in her pin again)

Me: Hang on, ma’am. It’s not asking for your…

(She puts in her pin again. I sigh and cancel the payment out and have her remove and re-insert her card)

Me: Okay, ma’am I assume you want debit?

(She punches in her pin, once again, selecting credit. I cancel it out one more time and have her take out her card. She tries to put in her pin again, without even putting her card in.)

Me: Hang on, ma’am. It’s not ready.

(I tell her to put her card back in, quickly turn the pinpad toward me and select debit for her, then spin it back toward her)

Me: Okay. Now…

(She punches in her pin)

Me: Great. Remove your card. You saved [amount]. Have a great day.

(I hand her the items and her receipt and she leaves.)

I Got 244 Problems And You’re 422 Of Them

, , , | Right | August 25, 2020

A woman comes in for some thread and I show her where it is. After a few minutes, she comes back up.

Customer: “I’m looking for this color but I can’t seem to find it back there. It’s number 244 and it should be a tan color.”

I go back to help her look but there are no colors from 225 to 300.

Me: “I’m looking in the book for this company and that number doesn’t seem to exist.”

Customer: “Well, let me check where I wrote it down.”

As she goes to check her book, I look at number 422 on a hunch and it is a tan thread. I show it to her when she gets back.

Me: “Are you sure it wasn’t 422? See, it’s a tan color.”

Customer: “No, it can’t be. See, I wrote it down.”

She shows me her book where it says 244, so I put it away.

Customer: “You know, I bet I might have meant 422.”

She opens the drawer and pulls it out.

Customer: “See, it is a tan color, so I’ll get this one.”

Related:
I Got 99 Problems, And… We Should Really Get Out Of Here
I Got 99 Problems And You’re Sixty Of Them
I Got 99 Problems And All Of Them Are Unpaid For Items
I Got 99 Problems And A Hundred Is One
I Got 99 Problems And Your Change Is One

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This Customer Is Damaged Goods

, , , , | Right | August 19, 2020

I work at a craft store. I’ve just come back from a vacation and am running the registers. A woman comes in with six glass vases with decorative bark barely hanging onto them.

Customer: “I’d like to return these, please.”

Me: “Sure! Anything wrong with them?”

Customer: “Oh, they’re in too poor condition. I didn’t realize quite how bad until I got home.”

I check her receipt, which we do before any return, to check for anything that could prevent us from returning the item and that we don’t have to manually enter the receipt info. I notice all the vases are marked with a damage discount.

Me: “I’m sorry, ma’am, I can’t return these as they were sold as damaged.”

Customer: “What?! No, they weren’t!”

Me: “They were, ma’am. Right under the original price, they took another 40% off.”

Customer: “They said it was a bulk discount!”

My coworker on the next register over speaks up.

Coworker: “Actually, ma’am, you tried to argue for 70% off and then settled for 40%, saying you could at least fix them.”

The customer glares at my coworker.

Customer: “Well, they’re too hard to fix! So, I want my money back!”

Me: “Ma’am, as it was sold as damaged, and you were aware of how damaged it was, I cannot refund you.”

Customer: “THAT’S ILLEGAL! YOU HAVE TO REFUND ME!”

Me: “No, it’s not. If we sold it to you at the regular price, and then you found out they were damaged, we could. But as you bought them knowing the damage, and we gave you a discount on it for the damage, you agreed to no refunds or exchanges.”

Customer: “Well… I… ILLEGAL!”

She practically threw the vases back in her cart and stormed off.

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