Maximum Complaint Only Gets Medium Response

We’ve run out of medium-sized fountain drink cups, so we were giving out large ones instead for the price of a medium. I explain this to one customer.

Customer: *Flipping out* “I should get the drink for free since it isn’t the size that I wanted!”

My manager, tired after multiple long shifts and dealing with months of short-staffing, takes the customer’s cup, gets some scissors, and cuts off the top inch and a half.

Manager: “There. It’s a medium now.”

This made the customer realize the ridiculousness of her request and she stormed out. My manager shrugged and moved on with his day.