Math Turns People Into Monsters
Client: “Okay, I’ve totaled everything and I’ve come up with $543,698. Double-check my math.”
Me: “I got $562,552.”
Client: “That’s wrong. Do it again.”
I add all the numbers again.
Me: “Okay, $562,552.”
Client: “What? Now we have three different numbers!”
Me: “No, we don’t. That’s the same–”
Client: “Stop talking! You’re doing something wrong. Just concentrate on the counting, and the numbers won’t come out so screwy.”
Me: “I’m pretty sure it’s $562,552.”
Client: “Now you’re just pulling numbers out of the air. Do the math again!”
I redo everything from scratch.
Me: “Okay, the total is… $562,552, definitely!”
Client: “See, that’s what I had the first time!”
Question of the Week
Have you ever served a bad customer who got what they deserved?