Laying Out To Her In Black And White

(I’m working the fitting room when a middle-aged woman calls.)

Customer: “I bought a black and white, three-quarter-length dress, and YOU guys left it in the store!”

Me: “Let me see what I can do for you.”

(I radio my manager, who tells me there’s nothing up front that matches the woman’s description. He then feeds me information to relay to her.)

Me: “I’m very sorry, ma’am, but it’s not up-front anymore. If you could come in with your receipt, we’d be more than happy to—”

Customer: “I KNOW I bought it! I bought it at exactly 3:47 today!”

Me: “Ma’am, we cannot refund you or get you your dress over the pho—”

Customer: “Get me your manager.”

(I did as told, wondering if this woman thought we had a delivery service or could fax her the dress or what, and also how it could possibly be our fault that she left her purchase at the register. It wasn’t until we’re getting ready to close that I learned that my manager had gone through security footage and found she had the garment when she left. She then called back while I was on break — apparently it had fallen on her closet floor.)