I’d Like Nachos With Extra Photoshop Please
(Our concessions stands have digital menu boards, and our food and drink advertisements play every once in a while. A customer is next in line and comes to my register.)
Me: “Hi, how can I help you?”
Customer: “I’d like a large drink and nachos.”
(I get her drink and bring her the nachos. The nachos are pre-packed, and as soon as I give them to her, she opens them and looks disgusted.)
Customer: “I don’t want these nachos! The chips are too small! I wanted the larger nachos!”
Me: “I’m sorry; we only have one size, which is what I gave you. Did you want to try any other hot food?”
Customer: “No, I want large nachos! What about those?! I want those nachos!”
(The customer points to our screen, which is showing the nacho advertisement.)
Me: “I’m sorry; that’s the digital screen, displaying an ad for our nachos.”
Customer: “But those nachos look bigger!”
Me: “I’m sorry; they’re the same size as the nachos I gave you. The camera is zoomed in to show texture.”
(The customer has a dumbfounded look on her face, and quietly leaves.)
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Have you ever served a bad customer who got what they deserved?
