Empty Threats Over Full Coffee
(I’m currently a greeter, but whenever there’s a line for a movie I go help take tickets. We’re near the end of the line when I see a woman with a large coffee cup that’s not from our cafe.)
Me: “I’m sorry, ma’am, but we don’t allow outside food or drink.”
Customer: “But you don’t serve coffee here.”
Me: “Actually, ma’am, we have a cafe just on the other side of the concessions.”
Customer: “Well, their coffee’s crap.”
Me: “I’m sorry, but I can’t let you bring that into the theater.”
(The customer SPIKES her full coffee cup into the nearby garbage can.)
Customer: “I’m never buying any food from you again!”
(She storms into the theater. My coworker, who finished the line while I was dealing with the customer, looks at me.)
Coworker: “What kind of threat was that? She’s not buying anything from us NOW!”
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Question of the Week
Have you ever served a bad customer who got what they deserved?
