Going To Be An Interesting Eve-ning
We’re closing early for Christmas. It is five minutes before closing on Christmas Eve.
Customer: “It’s ridiculous you’re closing early!”
Me: “It’s a holiday, madam. We want to go home to spend time with our families.”
Customer: “Your family should plan better! I have needs, too!”
Me: *Taking a moment* “What can I help you with, madam?”
Customer: “I totally forgot that the whole family is coming for Christmas dinner tonight and I need to get everything!”
Me: “Well, we close in five minutes.”
Customer: “What a coincidence! That’s also when they’re all expected to arrive. Chop-chop!”
We all left forty minutes late that day.
Question of the Week
Have you ever served a bad customer who got what they deserved?