Don’t Discount The Customer’s Ability To Discount, Part 26
Customer: “This furniture set seems expensive. What kind of discount can you give me?”
Me: “I’m sorry, ma’am, but I can’t give you any discount.”
The customer gets very upset. She continues to ask for a discount, and I continue to refuse.
Customer: “I always get my way. Don’t underestimate me.”
Me: “I wouldn’t do that. Clearly, you’re impossible to underestimate.”
Related:
Don’t Discount The Customer’s Ability To Discount, Part 25
Don’t Discount The Customer’s Ability To Discount, Part 24
Don’t Discount The Customer’s Ability To Discount, Part 23
Don’t Discount The Customer’s Ability To Discount, Part 22
Don’t Discount The Customer’s Ability To Discount, Part 21
Question of the Week
Have you ever served a bad customer who got what they deserved?