Unfiltered Story #109357

, | Unfiltered | April 25, 2018

(I worked in a furniture store in high school; it was one of the best jobs I’ve ever had…mostly. One day, the store received a couch that was missing its legs, so we couldn’t sell it. Unfortunately, the shop was so small that the only place we had room for it was in the display window, but I was given strict orders not to sell it. A few people asked about it, and were understanding, until…)

Customer: How much is that couch in the window?

Me: Oooh, I’m so sorry! That couch got shipped without legs, and can’t be sold until they arrive. I don’t even have a price for it.

Customer: *quickly getting rude and snotty* Well, that’s just stupid! You’re a furniture store–sell me this couch!

Me: …I’m just going to call the other store. (Knowing they’ll back ME up and tell her the exact same thing)

Customer: Hello? Yes! Your employee refuses to sell me this couch!

(Obviously I can’t hear the other side of the conversation, but it’s pretty obvious what she’s being told by her reactions. Finally, she THROWS THE PHONE AT ME, then storms off.

The best part? I recognized her as a special needs teacher at my high school! I wish her supervisors could see how she treats students!)

Unfiltered Story #109353

, | Unfiltered | April 24, 2018

(It’s one of my first days being trained)

Coworker: Oh, I should warn you about the horse lady!

Me: …the horse lady?

Coworker: *laughing* Yep, she’s this older woman who comes in every few months to ask about a horse figurine we don’t carry anymore. She’s been told we don’t carry it, but she keeps coming in and asking, and then tells whoever’s working that it reminds her of a horse she had when she was a girl, so it has to be -that- figurine.

(A few months later)

Customer: …I’m looking for a particular horse figurine!

Upselling Is Their Downfall

, , , , , | Working | March 29, 2018

(I get a call from my husband saying that we will have a friend from out of town staying over for a weekend. We have just moved into a new house and do not have furniture for the guest bedroom yet. I head down to a furniture store to purchase a bedroom set. Immediately after I enter, a salesman approaches me and asks what I’m looking for. This particular company’s employees work on commission, so it’s not unusual.)

Me: “We have guests coming in two days and I need a full bedroom set: queen-sized bed frame, mattress, dresser, nightstand, etc. Bedding would be great, too, so I don’t have to visit another store!”

Salesman: “Perfect, anything particular in mind?”

Me: “Well, since it’s for a guest room, I’d like to stay on the cheaper side. It may only be used once or twice in the next year.”

Salesman: “Okay, great. Over here, we have our [Fancy Descriptive Name #1] set; it includes a dresser, armoire, king-sized headboard and footboard, frame, and two nightstands. It comes in dark wood or white. Which color would you prefer?”

(I look over at the set he is referencing, and the price tag is well over $8,000 — without the mattress!)

Me: “I’m sorry, but as I said, it’s for a guest room, and I want to stay on the cheaper side. I’m pretty sure this is the most expensive set in here, and, as I said, I need a queen-sized set. King would be too wide for the room with the dresser.”

Salesman: “No worries! I also have this [Fancy Descriptive Name #2] set that comes with a dresser, double headboard and footboard, frame, and one nightstand. This one is only available in light-wood, but it’s a great set and sure to brighten up the dull house.”

(Not once have I described my home to him, and as a matter of fact, it is a gorgeous house with oak trim and moulding, Berber carpets, hardwood, and slate tile. The price tag on the second set is $3,500.)

Me: “Okay… So, again, I need queen-sized, and on the cheaper end. It doesn’t have to be solid wood. I’m fine with an MDF (Medium Density Fiberboard) set. I’d like to stay under $1,500.”

Salesman: “I don’t think I can work with that budget and get you something nice. How about this?”

(He shows me a single bed with an ornate canopy frame and marble-embedded dresser trim.)

Me: “Thanks for your time.”

(I start walking away but spot the perfect set tucked away in a corner. Clearance pricing, queen-sized bed, dresser, and nightstand. It’s very close to my total budget, as I’d need a mattress still, but looks to be well worth the price.)

Salesman: “Ah, that set is on clearance due to being the floor display. You don’t want that; it’ll look cheap.”

Me: “I’ll take it. What is the cheapest mattress you have?”

Salesman: “No, really. You don’t want that set, unless you can’t afford something nicer.”

Me: “Thanks for your opinion, but I’d like this one. Again, what’s your cheapest mattress?”

Salesman: “If you insist! Our [fancy memory foam pillow top mattress] is on sale right now, for only $1,199!”

Me: “I’ll look myself, thanks. Ring me up for the bedroom set and I’ll let you know which mattress I decide on.”

(I find a good quality mattress on sale for only a couple hundred dollars, and it seems to be the cheapest one. I return to the salesman, who is watching me like a hawk, and point to the one I want. He tries to upsell some more, but finally understands I’ll have none of it. We are completing the order on the till and he gives me my total, several thousand dollars higher than my math says it should be.)

Me: “Uh, why is the price so high? It should be $3,200 less than that.”

Salesman: “Oh, I figured you’d rather have a brand new bedroom set instead of the floor model, and I added a [slightly higher quality, but double the price] mattress, instead, and gave you 10% off.”

Me: “I want the items I picked out. That’s all I’ll pay for. Is there a manager around?”

Salesman: “I’m the manager on duty, currently! So, debit or credit? If you put it on your [Store] credit card, you don’t have to pay for a whole year, or you can finance it over three years and get the nicer set I know you want but can’t afford! I know it’s tough right now, but financing is the best way to get nice things. Wouldn’t want your guests thinking you’re poor, huh?” *snickers*

(I’m now in total shock and disgust, but noticing the time, I realize that every other furniture store is already closed, and I live 45 minutes away.)

Me: “Okay. Here’s what’s going to happen. Either you can shut your mouth and sell me what I asked for, and stop insulting me, or you can get another salesperson to serve me and get the commission. Your choice.”

Salesman: “All I was saying is—”

Me: “THANK YOU!”

(I walk away and find another salesperson, a woman, standing by the door. I explain what I need, show her what I want, and she rings me up.)

Saleswoman: “Great! Will that be on your [Store] credit card?”

Me: “No, and not interested. I think this will be the last time I shop here.”

Saleswoman: “I’m sorry to hear that. I put a 10% off coupon on your entire purchase for the hassle. The total is [amount less than I anticipated].”

Me: “Great. Debit, please.”

(I slide my card into the reader. The saleswoman starts a little spiel and mentions that my order will be ready to be picked up on the following Monday.)

Me: “Wait, what? I need it for this weekend. Now. It’s Thursday night; my guests arrive tomorrow afternoon. I have my truck, and my dad is bringing another from [Town an hour away] right now. He’s almost here! Everything I want is sitting right there; that mattress is in stock!”

Saleswoman: “Actually, that mattress is sold to another customer and awaiting pickup on [date two weeks from today]. We would have to bring you one from the warehouse, and it will get here on Monday.”

Me: “Can’t you sell me that one, and keep the other for the other customer? That’s two weeks away; that’s plenty of time.”

Saleswoman: “I’m sorry, no. I can’t do that. That’s the last one we have, and the warehouse is out.”

Me: “WHAT AM I PAYING FOR, THEN? You know what? Never mind. Forget it. I’m done.”

(I walked out, and both salespeople stood there looking confused as to why I was so mad. I checked the local classifieds on my phone and found the EXACT set in great shape, with a brand new mattress, for $500. The best part? The seller lived five doors down from me.)

Unfiltered Story #103847

, | Unfiltered | January 18, 2018

(In the afternoon I’m helping a couple order new curtains. They are deaf and we communicate in hand gestures and writing. When we’ve finished the deal I see it’s time to get the break started and I go to the till to replace the first cashier. The lovely deaf couple stand in line of my till. I help a couple of clients and end up clearing my line faster than my coworker. While doing so, I cheerfully greet the clients. One lady in the other line is side-eying my line with suspicion. Once the deaf clients reach me, I stop talking and start smiling and gesturing to the monitor etc. to communicate with them. It’s a big order so it takes some time and I don’t speak at any moment. They leave happily and we wave goodbye. The lady from the other line has already finished her shopping and happens to be watching me for the last moments. Suddenly she starts screaming at me from just meters away. All customers and coworkers freeze and watch her.)

Customer: “What the h*** was that about? Do you not know how to treat customers? They spend a lot of money in your store and you don’t even have the decency to say even a word to them!”

Me: “But they a—”

Customer: “No, you don’t get to make excuses. That was horrible discriminative behavior! I want to talk to your manager!”

I (not inclined to bother my manager with this ridiculous woman): ‘that would be me’

She: (with even more disgust on her face looks me up and down) ‘I am never shopping here again!’ and storms off.

(I never saw her again, but the deaf couple came around pretty often and we always waved at each other)

They Think They’ve Tabled This Discussion

, , , , , | Right | September 28, 2017

(It is close to closing hours on Valentine’s Day, in a busy shopping district. A customer and his wife “whistle” at me to get my attention while I’m hurriedly rushing to fulfill other customer requests.)

Me: “Hello, how are you today? Can I help you with anything?”

(The customer flicks her hand in a dismissive motion, seemingly frustrated that I dared to speak to her.)

Customer: “I want this table but without the legs; they are too bulky and ugly.”

Me: “Ma’am, we don’t sell those two parts separately, but I can show you some tables that do not have that design. They may work better for your preferences.”

Customer: “I just want this table with different legs.”

Me: “Uh… We only have furniture that sells together with both pieces in the same box. We don’t have a way to interchange table legs; that would be up to the manufacturer.”

Customer: “Well, tell the guys who make this to send me different legs.”

Me: “I’m sorry, but I can not do that. Please, follow me and I will show you some different options you may like.”

(We walk over to our store’s computer system, where I pull up our table options. The customer points at a picture of a table.)

Customer: “I like that one there; I want that one.”

Customer’s Husband: “That one looks MUCH better.”

(They are pointing at a picture of the table they were just looking at.)

Me: “Ma’am, that model is the same model we have on the floor.”

Customer: “I don’t like that one; I want this one here.” *referring to the picture of literally the same table*

Me: “Okay, ma’am; we can do that. If you would, please fill out this form, and we can have it delivered from our warehouse in [State] to your home with a delivery and assembly fee, if you would prefer that.”

Customer: “Okay, do that.”

(I thanked the customers for their patience, told them that their table would arrive sometime in the next couple of weeks, and that we would send them a confirmation email. The customers left after filling out the form with their information and having paid almost twice the amount for the same table, due to shipping and building costs.)

Page 1/1012345...Last
Next »