A Whole Tray Of Complaint

, , , , , | Right | March 13, 2019

(I work as a sales associate at a store that sells a lot of home furnishings, as well as furniture. I work with smaller items like vases and dinnerware. I’m currently working with kitchen products. A customer approaches the counter.)

Me: “Hi there. How are you doing today?”

Customer: “I’ve got a complaint.”

Me: “Okay, I’m sorry to hear that, but how may I be of assistance in handling this complaint?”

Customer: *takes out an ice cube tray* “I have a complaint about this product.”

Me: “Okay. What is wrong with the ice cube tray?”

Customer: “I’ve been using it for about a year and a half and it’s taken on an odd smell.”

Me: *warily picks up the tray and sniffs it to discover that it’s the smell of frozen food bags and general “freezer” smell* “I think this is what it’s supposed to smell like. That’s what mine smells like.”

Customer: “Well, then, something is very wrong with you because it shouldn’t smell like that.”

Me: “I… Would you like to buy a new one?”

Customer: “I’d like to return this one.”

Me: “Well, you just said that you have been using it for over a year, and it smells normal to me. Maybe if you clean it and then clean out your freezer, you can continue using it.”

Customer: “No. I want a refund because it doesn’t smell right.”

Me: “Our policy is ninety days in unused and unwashed condition, with receipt, for a full cash refund, and not only have you used it and washed it, but it’s also been over a year since you bought it.”

Customer: “I demand to speak to your manager.”

Me: “About an ice cube tray that smells normal? I’ll get her, but I generally wouldn’t bring back items that cost $10 after a year of use.”

(The customer was so grumpy she had me pull my manager, who reluctantly gave her store credit for the product so that she could keep good faith with the customer.)

A Flärdfull Of Fyrkantig

, , | Right | February 25, 2019

(I work as a stocker in the self-serve warehouse for a Scandinavian furniture company. As the description implies, people pick the items themselves and we can help if asked nicely. Other than that, we replenish the stock.)

Customer: “Hi. I’m looking for [wardrobe], and I can’t find it at the location mentioned.”

Me: “Sure. Let’s look in the computer for the location and stock details.”

(I start looking and seeing that while we have a lot in stock, it seems to be out of reach of customers. This is something that happens when a product sells more than predicted.)

Me: “Oh, no. It seems that the product is out of stock at the moment, but we should be getting some more overnight.”

(She’s a bit upset, but she seems to leave to find another product. After a while she comes back.)

Customer: “I found some, but it’s a bit heavy. Can you help load it on the cart for me?”

Me: “Sure, let’s have a look.”

(She leads me to an aisle and points towards the top shelf, well out of reach for any human being without a reach truck.)

Customer: “There it is. Can you get it down?”

Me: “Not without a reach truck, and we can’t get it on the floor unless all customers leave, due to safety reasons.”

Customer: “That’s not good enough. It’s clearly there. Climb up and go fetch it for me.”

Me: *staring, knowing that the flat-pack weighs at least 30kg* “That’s not going to happen.”

(Eventually, my manager came round and told her the same. The only option for her was to stay until closing so we could cordon off the self-serve area and get it down by reach truck. She did.)

That Tabled THAT Discussion

, , | Right | January 22, 2019

(A customer is considering purchasing a dining table. The table she chooses is an 84-inch single-plank — meaning the table-top is in one piece, which has been explained to the customer — that we have in the stockroom in a box. She wants to know delivery options.)

Coworker: “Well, the store itself can’t deliver the table, but we do have a third-party service that will do it. The most economical option might just be to rent a truck for twenty bucks.”

Customer: “Is it a big box?”

Coworker: “Well, it’s a seven-foot table…”

Chair Unfair

, , , | Right | January 9, 2019

(I work at a furniture store and once a week, all the customers’ orders come in on one big truck. My coworker calls the customers to tell them that their orders have arrived. While on the floor, I receive this call.)

Customer: “You called me saying my order was in.”

Me: “Okay. What can we do for you, ma’am?”

Customer: “I didn’t order anything!”

Me: *looking up her order by the phone number* “Ma’am, I have an order for one chair, placed on [date]. Is that correct?”

Customer: “NO! That’s not mine.”

Me: “Oh, I see the problem, ma’am. It seems as though another customer put the wrong phone number in when they placed their order.”

Customer: “But I don’t want to pay for it!”

Me: “Ma’am, you weren’t charged for anything. You did not pay for this chair. Another customer did, and you accidentally received the call. We’re so sorry for the confusion.”

Customer: “Okay, so… can I have the chair?”

Me: “No, ma’am. The order goes to the customer who paid for it.”

Unfiltered Story #136282

, , | Unfiltered | January 7, 2019

(I work at a home furnishing store. We are trained to greet everyone that comes in the store. This customer enters, not looking his best, but I put on a smile.)
Me: Hello sir! Welcome to [store]. Are you looking for anything special today?
[The customer in question halts in his tracks. He stands by the entrance, blinking at me]
Customer: Yes, could I interest you in some fresh tamales?
Me: (in surprise and confusion) What?
Customer: (walks over towards me, never breaking eye contact) Could I interest you in some fresh tamales?
Me:…No thank you?
Customer: (nods) Well thank you for your time.
(He left without a word. I later told my manager about this man and after laughing she said maybe I should have taken his offer!)

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