Gonna Browse Their Way Right Into Another Store

, , , , | Working | May 12, 2020

A new furniture store opens up in town, and my boyfriend and I decide to go check it out. We just want to browse and compare prices, not buy anything. Their website has completely different furniture; if it weren’t for that, I would much rather not have to deal with this sales lady on this day. 

Sales Lady: “Hello. Welcome to our store! Is there anything you’re looking for?”

Me: “Oh, no, thank you. We’re just browsing.”

Sales Lady: “Okay, let me know if you have any questions or need any help.”

Me: “Thank you.”

Literally three minutes later…

Sales Lady: “Looking for something specific? We have sets on sale for $800.”

Me: “No, thank you, just browsing.”

Five minutes later, across the store…

Sales Lady: “What’s your income? What’s your spending limit so I can point you in the right direction?”

Me: “We’re just looking right now. We just moved and need to save a little.”

I was irritated. She was trying to make a sale; it was more than obvious. After a few more minutes, she came around again asking what we were looking for. We told her nothing and left. I looked online to see if the company works on commission. They don’t. The lady also has a ton of complaints on Yelp and Google for harassing them too much.

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We Have A Hutch That This Company Has A Messy Desk

, , , , , | Working | May 6, 2020

I am about to turn thirteen. My mother wants to get a desk from a popular shipping site for me, so she goes on a popular company’s store website and orders the desk, complete with a hutch.

Desk #1 looks nothing like the one we ordered, so we call the company and they offer to send us a new one, just like the one we ordered, for free.

We have high hopes for desk #2, but when it arrives it is dinged up and things are off-center, so we take pictures of the damage, and the company again offers to send a new one at a reduced price. I joke to my mother and tell her that if it keeps going like this, we’ll have a free desk.

Lo and behold, desk #3 is damaged, and the hutch is even worse off. The company apologizes profusely, and my mother, being a patient person, tells them that if the next one is damaged, we will be taking our business elsewhere. The company offers to have somebody inspect it personally moments before it is packaged, to which we agree.

Five days after my thirteenth birthday, the desk arrives, and in no condition to be used. The workers that brought our desk upstairs — also provided as compensation by the company — even say we should ask for a refund.

My mother gives up. We’ve never ordered from that company again.

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Of Course You Won’t

, , , , | Working | April 3, 2020

(I used to work as a front desk/secretary/whatever the h*** the owners thought they needed for a furniture store. Hindsight being what it is, I brought a lot of the issues on myself because I didn’t fight hard enough at the beginning, but still…)

Manager: “I need you to come in tomorrow for a few hours because I have to take my daughter to the dentist.”

(I normally have Tuesday and Wednesday off, but she is asking me to come in on Tuesday.)

Me: “Sure. But since you’re going to be so long, can I just work all day and then take the next Wednesday and Thursday off, instead?”

(Timing-wise, between appointments and travel to and from the office, getting her daughter back to school and then getting to the store, the day is going to be like two-thirds done.)

Manager: “That should be fine.”

(On the day of the dentist appointment, the manager shows up and the day is actually like 80% over.)

Manager: “Oh, by the way, I need you in on Thursday because I won’t be here.”

Me: *stunned silence*

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Unfiltered Story #190883

, , , | Unfiltered | March 27, 2020

(I work in customer service in a furniture store. While most of our items on display are the size of the actual product, our display beds are scaled down so they don’t take up too much space and have the actual size printed very clearly on the signs and on the boxes they come in. A woman walks up to the counter and wants to return a bunk bed.)

Woman: I would like to return this.

Me: Okay, and what is the reason you are returning it?

Woman: It’s not the right size.

Me: Um..I’ve never had this happen before. Do you mind if I check? It might take a while.

Woman: No, that’s fine.

(I put the bunk bed together and measure it. It is the correct size.)

Me: I’m certain it’s the correct size. They’re children’s bunk beds, were you looking for something larger?

Woman: No I wanted one like that (she points to the waist high, 2.5′ long display model with wooden barriers on both bunks). I have just adopted newborn twins and I thought that bunk crib looked cute but when I put it together at home it was huge.

Me: That’s not a crib. It is a children’s bunk bed set and it’s best for children who are 2-6 years old.

Woman: Can I buy the one you have over there?

Me: (concerned) No, That’s a display model and it’s not meant to be slept in.

Woman: Can I speak to your manager.

Me: Sure, but he will tell you the same thing.

(She asked the manager to sell her the display model without specifying what she was going to use it for and, surprisingly, he sold it to her. She came back the next day to return the display model and complained that her crib mattresses didn’t fit.)

Unfiltered Story #190136

, , | Unfiltered | March 18, 2020

(I work in a large furniture store that has snacks and sweets in some areas available for purchase, a woman comes to my checkout with a single pack of biscuits in her son’s buggy)
Woman: Just the biscuits.
Me: Can you pass them up here so I can scan them please?
Woman: They’re 80p, just ring them in.
(I realise I won’t be getting them to scan so I use the quite slow product search to find them and enter the number that way)
Woman: This is taking ages, you should know how to use a till that you work on.
Me: Sorry, the system is a little bit slow today. It’s just loading up now. Okay, that’ll be £1.15.
Woman: No they’re 80p it says so on the shelf.
Me: They’re showing on the till at £1.15, where did you pick them up from I’ll call the department to check what the shelf price is in case there was an error.
Woman: Fine it was near the kitchen stuff.
(I call the department and assure her that it’ll only be a minute)
Me on phone: Hi, I have a customer here with [product name] and I’m just checking what the price on the shelf is.
(the department on the phone confirms that the shelf says £1.15, I thank him and turn to find the woman gone and the biscuits left on the floor. I assume she got sick of waiting and left. I put them under the till and continue serving customers from the quite large queue that had formed)

About half an hour later the woman turns up again, pushes her way up the queue.
Woman: You’re wrong. And I demand to speak to your manager.
Me: My floor manager is standing just over there (I point to a man a few feet away)
She wanders off and I can hear her shouting about how incompetent I am and that I was trying to scam her out of money and that she deserves compensation for the time I wasted.
In the end security came and escorted her out of the building.