This Customer Isn’t As Sharp As The Average Razor

(I’m working with my manager one day, when a customer comes in with a bag of shaving supply items that he purchased two months ago. We don’t accept returns on items over 15 days, but he won’t leave the store.)

Manager: “Go ahead and do a return. Just make sure the items haven’t been used; the shaving stand should be fine, though.”

Customer: “What do you mean? What if I tried the razor and didn’t like it?”

Me: “We wouldn’t be able to return it because of hygiene concerns.”

Customer: “But I only used the effing thing three times! You can resell them!”

Me: “I’m sorry, but we can’t take back or resell shaving items that have been used. It’s like with underwear; we wouldn’t be allowed to take back used underwear, because it’s gross.”

(After he argued with me, we found out he used every item he had purchased, and the shaving stand was broken, so we couldn’t return that, either. He left the store and came back the next day with the same items, hoping I wasn’t in, so he could return them.)