Closing Down The Store And Closing Down The Complaints

We are closing. Our district manager is helping us pack everything up. She’s told us to direct nasty customers to her. I’ve got a customer complaining loudly about how our closing is a terrible inconvenience, etc. I’ve heard it all since they announced our closing, so I’m nodding politely, until:

Customer: “What is your name? I’m going to complain about you people closing this location. I can’t drive all the way to [Town] to go to your other location.”

The town in question is ten minutes away.

Me: “Ma’am, it was a corporate decision—”

Customer: “I don’t care! What is your name?”

Fed up, but still trying to keep a positive attitude, I smile and speak in the brightest tone I can muster.

Me: “Sure thing. My name is [My Name]. You can call [phone number], and that will direct you to our district manager. Actually, our district manager is here. Would you like to speak to her? I’m sure she’d be happy to chat with you. You know what? I’ll just get her for you. Hey, [District Manager]! Can you come here, please?”

Our district manager turns, smiles, and walks over. The customer stares at me like I’ve lost it.

Customer: “Er… no. That won’t be necessary.”

She scurries out the door.

District Manager: “Aww. Another one that didn’t want to talk to me.”