Munchies Versus Upselling

The biggest thing we as employees have to do is upsell. Two guys come in, clearly stoned, and I can smell pot coming from them as soon as they walk in.

They look at the menu board and talk to each other for about five minutes before coming up to me.

Customer #1: “Can we get a small popcorn?”

Me: “Okay, one small popcorn. Just so you know, you can upgrade to a large for two dollars more and you get free refills on it.”

The two guys look at me for a few seconds and then at each other. 

Customer #2: “We’ll take two larges.”

My manager, who heard the whole thing, comes over to me with his jaw dropped.

Manager: “How the h*** did you do that?!”

That was how I ended up training all new employees on how to upsell!