Chip Off The Old (Cell) Block
(A customer calls in with the phone displaying an error. Per standard cell phone troubleshooting, the first step is to take the battery out and put it back in.)
Caller: “When are you going to get this glitch fixed?”
Me: “It’s not really a glitch, sir. It’s just general routine maintenance, like rebooting a computer.”
Caller: “Don’t give me that s***! How stupid do you think I am! I know computers are not like cell phones! Computers have microchips and stuff in them, and cell phones are way too small to have microchips!”
This story is part of the American States roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?