By “New” Did You Mean “Lazy”?

I’m working from home today in an all-day meeting. I decide to order some food using a popular food delivery service. The food seems to take forever to arrive, and when it finally does, it’s stone cold.

I complain.

Customer Service: “Our driver got lost. We’re so sorry! He’s new.”

I was about to chalk it down to bad luck and forget about it. Then, I checked the video doorbell.

I watched the delivery guy sit there with my food next to him. He parked outside my house, had his own lunch, had a smoke, and then finally brought me my cold food.

I demanded a full refund, got it, and then used a competing service from then on.